My blog Every Contact Counts, It’s All About Relationships is the result of many discussions on the importance of our daily contacts. Each day we have interactions with family and friends, as well as interactions with people we do not know. These include clerks in stores, at the bank, etc. The primary purpose of this blog is to talk about interactions and relationships that we have with medical personnel, at hospitals, clinics, and the doctor’s office.
Many of these interactions are very short–checking in at the front desk, being taken to the examination room, and sometimes just a technician popping in to state that the doctor is running late. However, these contacts are important. I know many times how frustrated I get when it appears that I am not important to staff members, as evidenced by their continuing to talk to a coworker. and not noticing me standing at the counter.
My partner and I have started consulting business–Ralph Schillace, Ph.D. & Associates, LLC, which offers a training program to health care professionals that addresses these types of issues.
We have compiled many vignettes and scenarios from patients who have similar experiences and use these in our training program. If you would like to share your story, I would very much like to hear from you.
Next time more information about interpersonal relationships.
