Research supports the validity and importance of the doctor-patient relationship. All other relationships between medical personnel and patients are derivatives of this core relationship. Short interpersonal encounters of only one or two seconds can form a lasting impact. For this reason, these short patient/medical personnel contacts are very important. If the contact is negative, people will share this information with family and friends, and sometimes even strangers. Medical personnel need to be aware of the lasting impressions of these relationships.
Every Patient Contact Counts (TM) teaches and practices the concepts and skills of interpersonal relating. For more information about this exciting program contact Ralph Schillace, Ph.D. & Associates, LLC at schillac@oakland.edu or visit ralphschillace.com for more information.
Next post will continue the Importance of Interpersonal Relationships.
